PAYMENTS

All prices are in USD.

We use PayPal for Visa, Master Card, Discover and Express Card. You do not need a PayPal account to make payments.

We also accept bank transfer, transfer fees are the responsibility of the buyer. 

  

SHIPPING

Please see our shipping info page for shipping information & conditions: https://www.cocoapaper.org/pages/shipping

 

CHANGING ORDERS

Changes to orders cannot be made once submitted. If you need assistance choosing a product for your needs, please contact us BEFORE purchasing.

We don't accept cancellations but please contact us if you have a problem with your order. 

 

SHIPPING & CUSTOM DUTIES

Please see our shipping info page for shipping information & conditions: https://www.cocoapaper.org/pages/shipping

 

PERSONALIZED ENGRAVING

If you've requested personalised engraving, we will send you an engraving proof to the email address on your order.  PLEASE check your inbox and spam folder! 

If no reply has been received in a reasonable time frame (+/- 4 days) your order will proceed accordingly. Orders submitted without complete engraving details may be shipped without engraving. No refunds given. 

ONE complimentary engraving is included per item where applicable. If you'd like a second engraving please include this listing with your purchase: https://www.cocoapaper.org/products/additional-laser-engraving

Engraving placed in a non standard location will incur an additional charge. 

Check spelling carefully & ensure your initials / monogram details are stated in the correct order. Mistakes cannot be rectified, changed or refunded.

❀ There is no color choice for engraving. 
❀ Engraving proofs are NOT a representation of the end product.
❀ Engraving color & texture will be the natural underside of the leather surface. 
❀ Engraving visibility / depth may vary on an engraving image. 
❀ Laser engraving laser cuts / burns an image into the surface of the leather. 
❀ Please read the disclaimer at the bottom of the proof!! 
❀ Engraving does not work on Gold and Silver Glitter and will not show up very well on Navy- Faux, Blue- Faux, Black- Faux and Forrest Green- Faux. 

 

REFUNDS / EXCHANGES

If you're unhappy with your purchase you may return it return it for a full refund (less shipping charges) or you may exchange it for another item. 

Items that have been custom made incl left handed requests, made to order items, custom printed or laser engraved or personalized in any way cannot be refunded or exchanged. 

All refund and exchange items must be returned in their original and unused condition and in their original packaging. Refunds are paid via PayPal only. 

All items must be shipped back within 7 days after delivery.

All shipping cost are the responsibility of the buyer. 

Please check spelling carefully & ensure your initials / monogram details are stated in the correct order. Mistakes cannot be rectified, changed or refunded.

Discounted items, sale items & special offer sales are considered final. They cannot be cancelled, changed, refunded, returned or exchanged.

 

LEATHER COLORS & QUALITY

Our leather is all hand dyed and may vary from the color swatch and the listing photos. Leather colors may vary between dye lots, leather pieces & what our leather suppliers have in stock but we always try to chose the closest colors possible to the swatches. 


We only use 100% genuine leather. All leather has been hand selected choosing only the best pieces available. While we do our best, natural leather is not always perfect. Any rough patches, imperfect spots, imperfections from the dying process, creases and wrinkles are all reflection of the natural materials and is not considered damaged or faulty and refunds will not be given. 

❀ Gold, Silver, Rose Gold & Metallic Turquoise are made with a stiffer leather from our other colors & is also heavily dyed. Due to the type of leather, they may look cracked, creased, shading in the dying, little holes in the surface, dents, scratches etc. This is not faulty or bad quality it's just a unique appearance to the natural leather. Refunds and exchanges will not be given if you're unhappy with this textural look. 


You can read more about natural leather here: http://www.wikihow.com/Identify-Genuine-Leather

 

SALES & PROMOTIONS 

Only one promotional discount can be used per order.

Discounted items, sale items & special offer sales are considered final. 

Discounts and special offers cannot be combined.

Discount only on full priced items. Sale items and gift cards not included unless stated otherwise on the sale publication. 

Special custom orders are excluded from all sales.

Promotional discounts only available while stocks last.

Discount is on the product only and not applicable for delivery charges or taxes. 

Promotional discounts applies to retail customers only.

Cocoa Paper reserves the right to end Promotional Sales early. 

Any promotions that requires a minimum spend does NOT include the shipping cost. Min spend is on product cost only.  

Promotions and sales will not be applied retroactively unless stated on the promotion itself. 

 

GIFT CARDS / CERTIFICATES

Gift certificates cannot be redeemed or exchanged for cash.

Gift certificate value is in USD.

The total value of the card must be redeemed at once. 

Valid for 12 months from date of purchase.

 

AGREEMENT

By purchasing any of our products you are agreeing to the policies, disclaimers and terms & conditions outlined on this website. 

If you have any questions about the Terms and Conditions, please email us at info@cocoapaper.com