PAYMENTS

All prices are in USD.

We use PayPal for Visa, Master Card, Discover and Express Card. You do not need a PayPal account to make payments.

We also accept bank transfer, transfer fees are the responsibility of the buyer. 

  

SHIPPING

Please see our shipping info page for shipping information & conditions: https://www.cocoapaper.org/pages/shipping

 

CHANGING ORDERS

‼️ Changes to orders cannot be made once submitted. If you need assistance choosing a product for your needs, please contact us BEFORE purchasing.

‼️ We don't accept cancellations but please contact us if you have a problem with your order. 

 

SHIPPING & CUSTOM DUTIES

Please see our shipping info page for shipping information & conditions: https://www.cocoapaper.org/pages/shipping

 

PERSONALIZED ENGRAVING

‼️ If you've requested engraving, a proof will be sent to you via email. PLEASE check your inbox and spam folder! 

If no reply is received by the deadline stated on the email, we'll assume everything is correct and you're happy with the engraving and we'll proceed accordingly. Refunds, exchanges or changes cannot be made after this time.

Orders submitted without complete engraving information may be be shipped without engraving. No refunds given.

ONE free engraving is included per item where applicable. Purchase this listing if you'd like a second engraving: https://www.cocoapaper.org/products/additional-laser-engraving

Engraving placed in a non standard location, or oversized, will incur an additional charge.

Check spelling carefully & ensure your initials / monogram details are stated in the correct order. Mistakes cannot be rectified, changed or refunded.

❗️There is no color choice for engraving. We don't use paint filler.
❗️Engraving laser cuts / burns an image into the surface of the leather.
❗️Engraving proofs are NOT a representation of the end product.
❗️Engraving color & texture will be the natural underside of the leather surface.
❗️Engraving visibility / depth may vary on an engraving image.
❗️Engraving maybe faint on some colors and leather pieces.
❗️Please read the disclaimer at the bottom of the proof!!
❗️Engraving does not work on Glitter leather or Holographic motif leather. If you request engraving, it will be left off. Changes cannot be made. 

 

CUSTOM ORDERS
Our team of artisans can, in most cases, customize our products to suit your needs but you must message with your requirements BEOFRE ordering.

If an order is submitted with custom requests in the notes without contacting us first, you do so understanding a) there may be additional charges b) we might not be able to full-fill your requests, c) your order will not be cancelled under any circumstance.

 

GENUINE LEATHER COLORS & QUALITY

Our genuine leather is hand dyed and may vary from the color swatch and photos. Leather colors may vary between dye lots & leather pieces. If you're wanting a specific color message us BEFORE ordering. 

All our 100% Genuine leather has been hand selected choosing only the best pieces available. While we do our best, natural leather is not always perfect. Rough patches, imperfect spots, imperfections from the dying process, creases and wrinkles are all reflection of the natural materials and is not considered damaged or faulty and refunds will not be given. 

‼️ Gold, Silver, Metallics, Rose Gold etc are made with a stiffer leather from our other colors & are heavily dyed. Due to this they may look cracked, creased, shading in the dying, little holes in the surface, dents, scratches etc. The Rose Gold foil overlay may also matte / rub off with wear and tear particularly on edges. This is not faulty or bad quality it's just a unique appearance to the natural leather. Refunds and exchanges will not be given if you're unhappy with this textural look. 

Learn more about genuine leather here: http://www.wikihow.com/Identify-Genuine-Leather

 

Faux Leather

Is Faux Leather Vegan?
Our Faux leather 100% synthetic PU leather and therefore is vegan. Not all Faux leather is vegan. 

What is PU Leather?
Our faux leather products is made with 100% PU (Polyurethane) . PU leather is far less harmful for the environment than Polyvinylchloride (PVC) which is more commonly used in faux leather production.

Why choose PU Leather?
Faux Vegan leather is made without the use of any animal product, it is leather-free. PU leather is also free of natural imperfections found in genuine leather which results in a smoother and more “perfect” appearance. For those who want an animal free, smooth flawless appearance, PU leather is for you!

Engraving on PU Leather:
The color of engraving will typically be consistent, unlike Genuine Leather that has natural variance. Engraving does not work on Glitter Leather. 

Other PU Leather Info:
❗️Some PU leather colors will be stiffer than others but will soften over time.
❗️Gold and bronze may scratch.

HOLOGRAPHIC LEATHER

This leather is 100% Faux Vegan Leather.
Colors vary greatly in different lights due to the reflective material
This leather will dent if left on or under heavy / sharp objects. You may be able to rub the dents out.
Holographic leather is a stiff material but should soften over time. 
❗️This leather may scratch. 
❗️Engraving does not work on Holographic Motif Leather. If you request engraving, it will be left off. Changes cannot be made. 

GLITTER LEATHER

There is no coating over the top of the glitter so:
a) this leather feels a little gritty, though not scratchy.
b) glitter may shed for a period of time. This will lessen over some use. Some colors are worse than others.
c) edges will also crack when folded showing the white underside. this is not considered damage.
❗️Engraving does not work on Glitter leather. If you request engraving, it will be left off. Changes cannot be made. 

REFUNDS / EXCHANGES

If you're unhappy with your purchase you may return it return it for a full refund (less shipping) or an exchange.

‼️ Items that have been made to order, have had add-ons applied, custom made incl left handed requests, widened spines, closure changes, custom printed or laser engraved or personalized in any way cannot be refunded or exchanged. 

All refund and exchange items must be returned in their original and unused condition and in their original packaging including all bags, cards, stickers etc. Returned items are to be shipped with postal tracking.  

All items must be shipped back within 7 days after delivery.

All shipping cost are the responsibility of the buyer. 

Please check spelling carefully & ensure your initials / monogram details are stated in the correct order. Mistakes cannot be rectified, changed or refunded.

Discounted items, sale items, special offer sales, special custom made items are considered final. They cannot be cancelled, changed, refunded, returned or exchanged.

International returns and exchanges may be subject to reimportation taxes of up to 50% which will be the responsibility of the buyer.

 

SALES & PROMOTIONS 

Only one promotional discount can be used per order.

Discounted items, sale items & special offer sales are considered final. 

Discounts and special offers cannot be combined.

Discount only on full priced items. Sale items and gift cards not included unless stated otherwise on the sale publication. 

Special custom orders are excluded from all sales. Including all non standard customisations.

Promotional discounts only available while stocks last.

Discount is on the product only and not applicable for delivery charges or taxes. 

Promotional discounts applies to retail customers only.

Cocoa Paper reserves the right to end Promotional Sales early. 

Any promotions that requires a minimum spend does NOT include the shipping cost. Min spend is on product cost only.  

Promotions and sales will not be applied retroactively unless stated on the promotion itself. 

 

GIFT CARDS / CERTIFICATES

Gift certificates cannot be redeemed or exchanged for cash.

Gift certificate value is in USD.

The total value of the card must be redeemed at once. 

Valid for 12 months from date of purchase unless stated otherwise.

 

AGREEMENT

By purchasing any of our products you are agreeing to the policies, disclaimers and terms & conditions outlined on this website. 

If you have any questions about the Terms and Conditions, please email us at info@cocoapaper.com