FAQ & Info
Please contact us if you have any questions about color updates before ordering.
WHERE & WHO WE ARE
Cocoa Paper is based on the beautiful island of Bali, Indonesia. All our products are handmade by a talented team at our workshops in Bali. Cocoa Paper is owned and operated by Kate, an Australian Citizen.
All our leather items can be personalized free of charge! We use a laser engraving technique where logo's, names, initials, monograms and designs are laser cut into the surface of leather.
There is NO color option for engraving. We do not use stamping, printing, paint filler or foil blocking so the laser color & texture will be the natural underside of the leather surface.
Engraving must be stated in the correct order:
Initials: Order of First, Middle, Last. All letters the same height.
Monogram: Order of First, Last, Middle with the last name initial larger.
Please see our Terms and Conditions for more on engraving.
We only use 100% genuine leather. We hand select all leather pieces and choose only the best available. While we do our best, genuine natural leather is not always perfect. Any rough patches, imperfect spots, dots, imperfections from the dying process, wrinkles and alike are a reflection of the natural materials we use. These leather features are not considered damaged or faulty and refunds cannot not be given. You can read more about natural leather here: http://www.wikihow.com/Identify-Genuine-Leather
--- FAUX LEATHER ---
Is Faux Leather Vegan?
The faux leather we use us 100% synthetic PU leather and therefore is vegan. Not all Faux leather is vegan.
What is PU Leather?
Our faux leather products is made with 100% PU (Polyurethane) . PU leather is far less harmful for the environment than Polyvinylchloride (PVC) which is more commonly used in faux leather production.
Why choose PU Leather?
Faux Vegan leather is made without the use of any animal product, it is leather-free. PU leather is also free of natural imperfections found in genuine leather which results in a smoother and more “perfect” appearance. For those who want an animal free, smooth flawless appearance, PU leather is for you!
Engraving on PU Leather:
The color of engraving will typically be consistent, unlike Genuine Leather that has natural variance.
Engraving does not work on Gold and Silver Glitter and will not show up well on Navy, Blue, Black and Forrest Green.
Other PU Leather Info:
- Some PU leather colors will be stiffer than others but will soften over time.
- Gold and bronze may scratch.
- Glitter leather- there is no coating over the top of the glitter so:
a) this leather has a textured feel to it, although not scratchy
b) loose excess glitter may come off on your hands for a period of time. This will lessen over some use.
The leather we use are hand dyed & sometimes the actual leather color may vary from the color swatch on the product listing & the photos online. The color depends on the dye lot & what our leather suppliers have in stock. We try to chose the closest colors possible to the swatches.
Notably but not limited to:
- Pale Pink & Metallic Beige may be lighter / darker.
- Burgundy may have a brown tone.
- Pale Grey Grey can be varying shades & may have taupe tones.
- Cream may be lighter / darker.
Gold, Silver and Rose Gold are made with a different leather. These leathers are thinner & stiffer and have a natural distressed look & May have scratch looking lines in the leather.. This is not cracked or creased or scratched it's just a unique appearance to the natural leather caused by the heavy dying.
If you need a specific leather color please contact us BEFORE ordering as refunds will not be given afterwards.
Computer monitors and other electronic devices display colours differently and so may appear different on your screen.
LEFT HANDED & OTHER CUSTOMIZATIONS
All our leather padfolios, compendiums & binders can be made to suit a left handed person. Please make a note in the cart "left handed" if you'd like this.
Compendium Zippers- We can use silver zippers upon request.
Our team of artisans can, in most cases, customize our products to suit your needs. Please send us a message with your requirements before ordering.
CUSTOMS LOGOS & IMAGES
Our leather items may be laser engraved using a suitable company logo or custom image. Please send us a message with your logo / image BEFORE ordering so we can check to make sure its suitable for engraving.
If your logo is suitable, we will require a high resolution copy of your logo or image.
Please send all graphics to firstname.lastname@example.org along with your name, order number and contact details so we can contact you should we have any questions.
Acceptable File Formats:
Graphics, logo’s and text should be send to us in one (or more) of the following formats.
- Adobe Photoshop
- Adobe Illustrator
- EPS or PDF saved from the oiginal.
- JPEG file
Please ensure all graphics are in high resolution (at least 200 pixels per inch) for optimum results. Low resolution graphics or PDF files may result in an undesired look.
We are happy to work with you to create a custom graphic to meet your needs. We outsource our graphic artist work to a very talented team of artists. Prices vary depending on design and quantity, please contact us at email@example.com for a quotation.
OTHER STATIONERY CUSTOMIZATIONS
Our team of artisans can, in most cases, customize our products to suit your needs and budget. Please send us a message with your requirements.. Please email us at firstname.lastname@example.org with your request.
All our products are handmade to order and our current production time is 2-3 weeks. Lead times may be longer during peak holiday seasons so please contact us to check the delivery time.
Larger orders will take longer depending on the volume and products ordered.
If you require urgent delivery for a certain date, or have special delivery requirements, please contact us BEFORE ordering at email@example.com or phone +62 811411857 so that we can avoid any disappointment.
Our materials and papers use only the finest materials and with great attention to detail are finished to the highest standard. Due to the manufacturing process, handmade papers may vary from sheet to sheet and more likely from batch to batch. Our products are handcrafted using various kinds of farm waste and sustainably produced and/or recycled materials. Minor variations that occur are a reflection of the natural variability in those materials and the process of creating them.
Cocoa Paper Questions:
1. How does cocoa paper help cocoa farmers?
Cocoa farmers benefit directly by receiving higher incomes from their cocoa farm as they sell the bark stripped from cocoa tree branches removed in the necessary pruning process. We also train cocoa farmers how to prune effectively to maximize production efficiency. For those farmers who had previously not pruned their trees diligently, the impact of being trained and motivated to prune their trees can be a very significant increase in farm income up to 40% due to cocoa productivity increases.
2. How much are cocoa farmers paid for the bark used to make cocoa paper?
Cocoa farmers receive Rp1200 (about USD13c) per kilogram of freshly harvested wet bark, which is equivalent to Rp2400 (about 26c) per kilogram dry. This is approximately 10% of the value of 1 kilogram of dried cocoa beans and more than the current premium being paid for fermented verses unfermented cocoa. This makes the sale of cocoa bark quite attractive to cocoa farmers but not so high that it would cause farmers to cut down their trees or prune excessively to produce more bark.
3. How much cocoa bark goes into cocoa paper?
Cocoa paper typically contains 60% cocoa fiber and 40% recycled office paper waste. However the cocoa bark contains between 15%-20% fibre and this means that we need 3kg of fresh cocoa bark or 1.5kg of dried cocoa bark to produce 1kg of cocoa paper.
The waste non-fibre bark material produced in the process is composted and returned to the soil as it is quite high in important nutrients particularly Potassium and Phosphorous, which are required by the cocoa trees to produce the cocoa fruit.
4. What happens to the waste that you produce in the cocoa paper making process?
As we strive to produce truly sustainable products that add value to existing waste streams or improve the utilization of materials or skills to improve the lives of people in developing communities, we pay very close attention to the way in which our products are produced and the waste streams from those processes.
The cocoa paper process avoids the use of harsh bleaches and chemicals to reduce the environmental impact and make the final waste processing more simple and effective.
Solid waste in all areas of the process from fibre extraction to the finished products are either recycled or composted. Liquid waste produced in the traditional paper making process are minimized by recycling and finally treated in living ponds to meet accepted standards prior to disposal.
5. Is cocoa paper safe for dogs?
Cocoa paper is handmade using traditional paper making processes and not meant for consumption. While many cocoa and chocolate products contain theobromine, which can be of concern for dogs and other animals, the very small levels that may naturally occur in the cocoa bark will be largely removed in the paper making process. Any residual theorbromine in cocoa paper would therefore be extremely low and is unlikely to be of any concern unless quite a large amount were consumed.
If your dog has consumed any significant quantity of cocoa paper or displays any signs of distress after consuming cocoa paper it would be advisable to consult a veterinarian.
6. How is handmade paper different from mill-made paper?
Paper used in offices and homes is usually mill made from wood pulp obtained by cutting down trees and by adding heaving chemicals and dyes. Which are very harmful for our environment. In making handmade paper, there are no added chemicals and harmful dyes used. Our paper is made using natural cocoa tree bark and recycled white office paper. Using handmade paper saves our environment and helps the communities involved in our supply chain, paper making and stationery production.