Shipping & Delivery
We ship products worldwide by DHL which ships to more than 190 countries worldwide.
❀ ┅ All "Made To Order" items take 2-3 weeks to be made.
❀ ┅ All "Ready To Ship" items will ship within 2-4 business.
Shipping time is approximately 4 business days one your order has been shipped. Production time may be extended during holiday periods. If you require your order by a certain date please contact us BEFORE ordering.
We use DHL for our shipping service which takes approximately 4-5 working days for delivery. A tracking number will be provided.
DHL require a signature for packages to prevent theft, if you would like to waive the signature requirement make a note of this in your order notes. We CANNOT waive signature requirement once an order has shipped.
Changes to delivery CANNOT be made once an order has been shipped, this includes but not limited to waiving signature, changing address, adding a phone number or any other change to the shipping details.
If you waive the signature requirement & cannot locate your package its up to you to contact DHL to find out where it was left. We cannot assist, nor can be responsible for orders that have been approved to be left unattended.
EMS will be used for Remote Areas: Areas DHL classify as "remote" (some parts of Europe and Australia) which takes 7-10 business days for delivery.
IMPORT DUTIES & TAXES ARE NOT INCLUDED IN OUR PRICES. Any additional duties and taxes assessed by customs are the responsibility of the buyer. They are not included in the sale price & we are not responsible for these fees.
ATTENTION CANADA, UK & OTHER EUROPE BUYERS. Expect import duties to be applied by your government upon importation of your order. These duties are the responsibility of the buyer.
OTHER SHIPPING INFORMATION
A telephone number is required for all orders. If you're not home when delivery is attempted, DHL will need to contact you. DHL do not normally leave packages unattended.
DHL require a signature for packages to prevent theft, if you would like to waive the signature requirement please make a note of this in your order notes.
United States Of America is ONLY for the 50 states of America. If you live in Puerto Rico or other American Territory please do not select USA as your shipping country.
DHL do not deliver to PO Boxes. Please be sure to use a street address as your shipping address to avoid delays in your order being delivered.
Failure to deliver or collect your order within a reasonable timeframe will result in DHL rendering your package as abandoned. We do not authorise DHL to return packages as they charge for return shipping + large import taxes are applied that we cannot pay. It is the buyers responsibility to monitor the shipment & to provide a phone number so DHL can call you! If your package is abandoned or returned to shipper (and unclaimed) refunds will not be given. We are not responsible for abandoned orders.
If you do not receive your order within 7 working days please contact us immediately so we can help you.
We are not liable for lost, damaged, stollen, abandon packages, delays in shipping times etc. In the event of delayed or lost packages we will do our upmost to help resolve the issue. Parcel insurance and any claims for loss & damages must be made by the buyer in their home country.
If you would like to insure your package, please contact us before purchasing.