We ship products worldwide by DHL which ships to more than 190 countries worldwide.
Standard Production Times:
❀ ┅ All "Made To Order" items take 2-3 weeks to be made.
❀ ┅ All "Ready To Ship" items will dispatch in 2-4 business days.
Orders are shipped with DHL Express. Ship time is approx 4-5 business days. A tracking number will be provided.
Delivery Signature Requirement- This is standard policy, If you wish to waive the signature requirement this must be requested BEFORE your order ships. Waiving signature also waives the right to claim for loss or damage.
‼️ Changes to delivery, include address changes, CANNOT be made once an order has been shipped.
EMS will be used for Remote Areas: Areas DHL classify as "remote" (some parts of Europe and Australia) which takes 7-10 business days for delivery.
‼️ IMPORT DUTIES & TAXES ARE NOT INCLUDED. Canada, UK and Other EU buyers should expect import duties to be charged by your government upon importation of your order. They are collected by DHL for fast delivery and are the FULL responsibility of the buyer.
OTHER SHIPPING INFORMATION
❀ United States Of America is ONLY for the 50 states of America. Do not select USA when shipping to Puerto Rico or other American Territory.
A telephone number is required for all orders.
DHL do not deliver to PO Boxes this includes APO, AP. You will be required to provide a non PO address. Orders will not be cancelled.
If you do not receive your order within 7 working days please contact us immediately.
We are not liable for lost, damaged, stollen, abandoned packages for failure to collect, delays in shipping times etc. In the event of delayed or lost packages we will do our upmost to help resolve the issue.
Please contact us before ordering if you wish to have DHL insurance.
Claims for damaged goods must be made within 14 days of delivery.
WHERE & WHO WE ARE
Cocoa Paper is based on the beautiful island of Bali, Indonesia. All our products are handmade by a talented team at our workshops in Bali.
● What products can be personalized in color?
All our leather products can be personalized with the exception Holographic Motif Leathers.
Holographic No Color Laser Engraving only
Glitter Leathers: Colored Monograming only.
● What personalized designs can I have?
You may choose a name, initials, monogram, a phrase, icon or a combination!
Text + Icon is possible, you must purchase 2 personalizing (either 2x Colored or 2x Laser Engraving but not a combination). The price for personalizing is for ONE design.
We can also use any suitable logo, icon or design. Message us with a copy of your image BEFORE purchasing.
● What can I expect my personalizing to look like?
~ Colored Personalizing ~
The process of personalizing in color means that a special heat transfer vinyl is applied using heat melt and adhered to the leather surface. The process is completed by hand one by one, carefully! Due to this handmade process, each monogrammed product may slightly vary in position, but it will still be beautiful!
~ No Color Laser Engraving ~
Laser engraving etches an image into the colored layer of the leather, to reveal the natural underside (center of the leather). The color of engraving will be variable between each leather piece and cannot be predicted ahead of time. Typically the result is quite subtle.
Logo Engraving: The texture of the engraving (the underside of the leather surface) can be prominent enough to affect the end result of how the logo will look on the leather. It will not look printed or embossed (or anything different than what we describe!).
We do NOT emboss, stamp, print, write, draw, impress, carve or any other method of personalizing other than HTV and Laser Engraving. If you have questions about this please ask us.
● Can I choose where my monogramming is placed?
Monogramming will be positioned on the bottom right hand side of the cover, in most cases. Special placement may be done upon request.
● What size will my personalizing be?
The size depends on the font style and the text, monogram or icon you choose. A personalization proof will be sent to you for review before we apply your personalization. You can then opt to have your monogram larger or smaller to a degree. Particularly large designs may incur an additional charge.
● What color will my personalizing be?
Personalized monogramming is currently available in gold, silver, white, grey, pink, yellow, purple, green, red and maroon. We also offer “no color” by way of laser etching into the colored layer of the leather.
● Can I return a Monogrammed or Personalized Product?
Once an item is personalised it is created and branded especially for you! This means that we are unable to accept exchanges or refunds for your order.
● Will the personalizing HTV come off?
All personalizing is done carefully by hand to ensure it is well adhered. The PU HTV we use is specifically designed for Leather made by Siser and will withstand a lot of rough treatment! However please do NOT pick at it. It is possible to pick at it hard enough to lift the edges, this is the only way the HTV will come off.
● What is No Color Laser Engraving?
"No color” personalizing is done by using a laser engraving machine that burns / cuts an image into the surface of the leather.
The natural color & texture of your personalizing will the the natural underside of the earthier surface and vary between leather pieces and we cannot predict this ahead of time. The result is variable, it might be faint, bright, mottled... this is a reflection of the natural materials & process. Engraving works on all leathers except for glitter. This is the perfect option for more detailed logos, for buyers who want a more subtle look or for a very permenant branding.Logo Engraving: The texture of the engraving (the underside of the leather surface) can be prominent enough to affect the end result of how the logo will look on the leather. Engraving process will not provide a clean evenly produced logo but it will be a permanent branding!
ADD-ONS & CUSTOM ORDERS
Add-on's are available to build your ideal planner, journal or organizer.
Please refer to the respective add-on for information, terms, conditions and recommendations. Or please ask! https://www.cocoapaper.com/collections/add-ons
- Special Sizing
- Laced Spine
- Expanding spine width for larger coils / Discs
- Contrast Stitching
- Change Hardware Color
- Change Closure Styles- Buckle, Snap, Magnet
- Front or Back Pockets
☆ Measure the diameter of your coils / discs / rings (left to right), not the circumference. Measuring guide is in the pictures.
☆ We do not recommending "sizing up". If you're wanting additional space contact us before ordering. Sizing up may result in a very oversized spine.
Please refer to this listing for all instructions & terms. https://www.cocoapaper.com/collections/add-ons/products/add-on-planner-spine
ABOUT OUR LEATHER
● Genuine Leather
Our genuine leather is hand dyed and may vary between dye lots. Different device screens also display colors differently.
We hand select the best pieces possible and while we do our best, natural leather is not always perfect. Rough patches, imperfect spots, imperfections from the dying process, creases and wrinkles are all reflection of the natural materials and is not considered damaged or faulty & will not be subject to refunds.
Gold, Silver, Metallics, Rose Gold etc are made with a foil overlay on stiff leather. Due to this they may look cracked, creased, shading in the dying, little holes in the surface, dents, scratches etc. This is not faulty or bad quality & will not be subject to refunds.
Please contact us BEFORE ordering if you need or want a specific color.
About Genuine Leather: http://www.wikihow.com/Identify-Genuine-Leather
● Faux Leather:
Is Faux Leather Vegan?
Our Faux Leather is 100% synthetic PU leather and therefore is vegan. Not all Faux leather is vegan.
What is PU Leather?
Our faux leather products is made with 100% PU (Polyurethane) . PU leather is far less harmful for the environment than Polyvinylchloride (PVC) which is more commonly used in faux leather production.
Why choose PU Leather?
Faux Vegan leather is made without the use of any animal product, it is leather-free. PU leather is also free of natural imperfections found in genuine leather which results in a smoother and more “perfect” appearance. For those who want an animal free, smooth flawless appearance, PU leather is for you!
Engraving on PU Leather:
The color of engraving will typically be consistent, unlike Genuine Leather that has natural variance.
Engraving does not work on Glitter Leather.
- Some PU leather colors might be initially stiff, but will soften.
- Gold and bronze may scratch.
There is no coating over the top of the glitter so:
- It feels a little gritty, though not scratchy.
- Glitter may shed for a period of time. This will lessen over some use.
- Edges will also crack when folded showing the white underside.
Engraving does not work on Glitter leather.
Our range of add-on's are available to build your ideal planner, journal or organizer. If you have an idea in mind, that is not listed, please contact us!
‣ Special Sizing
‣ Scallop Laced Spine
‣ Expanding spine width for larger coils / Discs
‣ Contrast Stitching
‣ Change Hardware Color
‣ Change Closure Styles- Buckle, Snap, Magnet
‣ Front or Back Pockets
CUSTOMS LOGOS & IMAGES
Our leather items may be personalized with any suitable company logo or custom image. Please send us your logo / image BEFORE ordering so we can check to make sure its suitable.
If your logo is suitable, we will require a high resolution copy of your logo or image.
Please send all graphics to firstname.lastname@example.org along with your name, order number and contact details so we can contact you should we have any questions.
Graphics, logo’s and text should be send to us in one (or more) of the following formats.
- Adobe Photoshop
- Adobe Illustrator
- EPS or PDF saved from the oiginal.
- JPEG file
Please ensure all graphics are in high resolution (at least 200 pixels per inch) for optimum results. Low resolution graphics or PDF files may result in an undesired look.
OTHER STATIONERY CUSTOMIZATIONS
Our team of artisans can, in most cases, customize our products to suit your needs and budget. Please send us a message with your requirements.. Please email us at email@example.com with your request.
Our materials and papers use only the finest materials and with great attention to detail are finished to the highest standard. Due to the manufacturing process, handmade papers may vary from sheet to sheet and more likely from batch to batch. Our products are handcrafted using various kinds of farm waste and sustainably produced and/or recycled materials. Minor variations that occur are a reflection of the natural variability in those materials and the process of creating them.
Cocoa Paper Questions:
1. How does cocoa paper help cocoa farmers?
Cocoa farmers benefit directly by receiving higher incomes from their cocoa farm as they sell the bark stripped from cocoa tree branches removed in the necessary pruning process. We also train cocoa farmers how to prune effectively to maximize production efficiency. For those farmers who had previously not pruned their trees diligently, the impact of being trained and motivated to prune their trees can be a very significant increase in farm income up to 40% due to cocoa productivity increases.
2. How much are cocoa farmers paid for the bark used to make cocoa paper?
Cocoa farmers receive Rp1200 (about USD13c) per kilogram of freshly harvested wet bark, which is equivalent to Rp2400 (about 26c) per kilogram dry. This is approximately 10% of the value of 1 kilogram of dried cocoa beans and more than the current premium being paid for fermented verses unfermented cocoa. This makes the sale of cocoa bark quite attractive to cocoa farmers but not so high that it would cause farmers to cut down their trees or prune excessively to produce more bark.
3. How much cocoa bark goes into cocoa paper?
Cocoa paper typically contains 60% cocoa fiber and 40% recycled office paper waste. However the cocoa bark contains between 15%-20% fibre and this means that we need 3kg of fresh cocoa bark or 1.5kg of dried cocoa bark to produce 1kg of cocoa paper.
The waste non-fibre bark material produced in the process is composted and returned to the soil as it is quite high in important nutrients particularly Potassium and Phosphorous, which are required by the cocoa trees to produce the cocoa fruit.
4. What happens to the waste that you produce in the cocoa paper making process?
As we strive to produce truly sustainable products that add value to existing waste streams or improve the utilization of materials or skills to improve the lives of people in developing communities, we pay very close attention to the way in which our products are produced and the waste streams from those processes.
The cocoa paper process avoids the use of harsh bleaches and chemicals to reduce the environmental impact and make the final waste processing more simple and effective.
Solid waste in all areas of the process from fibre extraction to the finished products are either recycled or composted. Liquid waste produced in the traditional paper making process are minimized by recycling and finally treated in living ponds to meet accepted standards prior to disposal.
5. Is cocoa paper safe for dogs?
Cocoa paper is handmade using traditional paper making processes and not meant for consumption. While many cocoa and chocolate products contain theobromine, which can be of concern for dogs and other animals, the very small levels that may naturally occur in the cocoa bark will be largely removed in the paper making process. Any residual theorbromine in cocoa paper would therefore be extremely low and is unlikely to be of any concern unless quite a large amount were consumed.
If your dog has consumed any significant quantity of cocoa paper or displays any signs of distress after consuming cocoa paper it would be advisable to consult a veterinarian.
6. How is handmade paper different from mill-made paper?
Paper used in offices and homes is usually mill made from wood pulp obtained by cutting down trees and by adding heaving chemicals and dyes. Which are very harmful for our environment. In making handmade paper, there are no added chemicals and harmful dyes used. Our paper is made using natural cocoa tree bark and recycled white office paper. Using handmade paper saves our environment and helps the communities involved in our supply chain, paper making and stationery production.
❀• Handmade PadFolio's, Compendiums, Binders, Planners and travellers notebooks for all your organizing needs.•❀•
Standard Production Times:
❀ ┅ All "Made To Order" items take 2-3 weeks to be made.
❀ ┅ All "Ready To Ship" items on Etsy will dispatch in 2-4 business. These items can have personalised engraving.
‼️ OUT OF STOCK:
- Lemon (darker shade available)
Order for Purple and Lavender will go on hold until they restock.
Orders for Salmon and Lemon will be asked to switch colors.
Due to Covid 19 the importation of our A5 binder rings has been delayed. All orders for "made to order" A5 binders will go on hold until the rings arrive.
Orders will not be cancelled.
- Cream is a very light shade of brown. It is NOT off-white!
- Orange is currently brighter than pictured (more like pumpkin orange).
- Pale Pink shades will vary.
- Tan shades will vary.
- Pale Grey may look Taupe in some circumstances.
- Lilac is not pink nor purple. We see it as a mix between the two.
Please contact us if you have any questions about colors before ordering.
Shipping time is approximately 4 business days once your order has been shipped.
‼️ If you have purchased Monogramming be sure to include your email address so we can send you the proof. No email = no proof.
‼️ PLEASE READ OUR SHOP POLICIES, LISTING DETAILS AND CHECK THE SIZE BEFORE MAKING YOUR PURCHASE.
‼️ ITEMS THAT HAVE BEEN MADE TO ORDER, HAD ADD-ONS OR PERSONALIZED IN ANY WAY ARE NOT RETURNABLE OR EXCHANGEABLE. ‼️